At Amador Candle, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not, please review our return policy below:

1. Eligibility for Returns

   • Custom-engraved and personalized items are non-refundable unless they arrive damaged or defective.

   • Non-personalized items can be returned within 30 days of purchase for a full refund or exchange.

   • To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase.

2. Return Process

   • Contact our customer service team at info@amadorcandle.com or call us at (209) 245-2000 to initiate a return.

   • Provide your order number and a brief description of the issue.

   • If the return is approved, you will receive instructions on how to send the item back to us.

3. Damaged or Defective Items

   • If your item arrives damaged or defective, please contact us within 7 days of receiving your order.

   • We will arrange for a replacement or issue a full refund, including shipping costs.

4. Refunds

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

   • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

5. Exchanges

   • If you wish to exchange an item, please follow the return process and indicate the item you would like in exchange.